Return & Refund Policy

1. Eligibility for Returns

• Returns are accepted within 7 days of receiving the product.
• The product must be unused, unwashed, and in its original condition with all tags, packaging, and accessories intact.
• Certain products, such as undergarments, personal care items, and customized orders, are non-returnable.
• Any item that has been altered or damaged by the customer will not be accepted for return.
• Returns are applicable only if the product received is defective, damaged, or significantly different from what was described.

2. Return Process

• To initiate a return, contact our customer support team via email or phone with your order details.
• Our team will guide you through the return process, including providing a return authorization number.
• Pack the product securely to avoid damage during transit.
• Returns can be made through our designated logistics partners or dropped off at our specified locations.
• Ensure that the return package includes all original documents, such as the invoice and return authorization.
• Ready How will not be responsible for any loss or damage to the product during return transit.

3. Refund Process

• Once the returned product is received and inspected, a refund will be processed within 7-10 business days.
• Refunds will be issued through the original payment method. For cash-on-delivery orders, refunds will be processed via bank transfer or mobile wallet.
• If the returned product does not meet the eligibility criteria, the refund may be rejected, and the product will be sent back to the customer.
• Any shipping fees incurred during the original purchase are non-refundable unless the return is due to a fault on Ready How’s part.
• Promotional vouchers or discount codes used during the purchase will not be refunded.

4. Exchange Policy

• Exchanges are subject to product availability.
• If you wish to exchange a product, follow the same process as returns. Once the return is approved, we will ship the new product.
• Any price difference between the exchanged products must be settled before the new product is dispatched.
• In case the exchanged product is out of stock, customers may opt for a refund or choose an alternative product.

5. Non-Returnable Items

• The following items are not eligible for return or refund:
• Undergarments, socks, and personal hygiene products.
• Customized or personalized products.
• Products marked as Final Sale or Non-Returnable.
• Gift cards and vouchers.
• Digital products or services purchased on Ready How are also non-refundable.

6. Special Conditions for Refunds

• If you received a free gift with your purchase, it must also be returned in its original condition. Failure to do so may result in a deduction from the refund amount.
• Ready How reserves the right to refuse a refund if the returned product does not comply with the stated return conditions.

7. Contact Us

If you have any return or refund-related inquiries, please contact our customer support team:

• Email: support@readyhow.com
• Phone: +880-1748614424